Privacy Policy

Introduction

This Privacy Policy explains how Frozen Drinks Machine collects, uses, shares and protects personal information when you visit or make a purchase from qovomar.online (the “Site”), contact us, create an account, or otherwise interact with our services.

We respect your privacy and are committed to handling personal information responsibly, transparently and in accordance with applicable data protection laws.

In this Privacy Policy, “we”, “us” and “our” refer to Frozen Drinks Machine.

This policy should be read together with our Cookie Policy, Terms of Service, Shipping Information and Returns & Refunds Policy.

Information We Collect

Depending on how you interact with the Site, we may collect the following categories of information.

Information You Provide Directly

This may include:

• your name;

• billing address;

• shipping address;

• email address;

• telephone number;

• account information;

• order information;

• messages submitted through our contact forms;

• information you provide when requesting customer support;

• marketing preferences.

Order and Transaction Information

When you place an order, we may process information relating to:

• products ordered;

• order value;

• delivery details;

• payment status;

• refunds or returns;

• transaction identifiers.

Payment card information is generally processed directly by Shopify and/or the payment providers made available at checkout. We do not normally store complete payment card details ourselves.

Device and Usage Information

When you visit the Site, certain technical information may be collected automatically, including:

• IP address;

• browser type;

• device type;

• operating system;

• pages viewed;

• referral information;

• website interactions;

• session information;

• cookie and similar technology data.

For more information, please review our Cookie Policy.

How We Use Your Information

We may use personal information for the following purposes.

1. Processing and Fulfilling Orders

We use information such as your name, contact details, delivery address and order information to:

• process purchases;

• confirm orders;

• arrange delivery;

• communicate order updates;

• manage returns and refunds;

• provide customer support relating to your purchase.

2. Processing Payments

Payment-related information may be processed through Shopify and third-party payment providers made available through our checkout.

These providers may process your information in accordance with their own privacy policies and legal obligations.

3. Customer Support

We may use your information to:

• respond to questions;

• resolve order problems;

• process complaints;

• assist with returns or refunds;

• respond to requests submitted through our Contact Us page.

4. Operating and Improving the Store

We may use information to:

• operate and maintain the website;

• diagnose technical issues;

• understand how visitors interact with the store;

• improve navigation and user experience;

• improve products and services;

• detect errors and security problems.

5. Security and Fraud Prevention

We may process personal information where reasonably necessary to:

• protect customers and the Site;

• prevent fraudulent transactions;

• identify suspicious activity;

• protect our rights and property;

• comply with security requirements.

6. Marketing Communications

Where permitted by applicable law and where any required consent has been provided, we may use your contact details to send:

• product updates;

• promotional communications;

• newsletters;

• relevant store announcements.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication or by contacting us.

7. Legal and Regulatory Requirements

We may use or retain information where reasonably necessary to:

• comply with tax and accounting requirements;

• respond to lawful requests;

• establish, exercise or defend legal claims;

• comply with other applicable legal obligations.

How We Share Personal Information

We may share information with service providers where necessary to operate our store and provide our services.

These may include providers involved in:

• ecommerce hosting;

• payment processing;

• shipping and delivery;

• fraud prevention;

• customer support;

• website hosting;

• analytics;

• marketing, where applicable;

• professional or legal services.

We do not sell personal information simply for monetary payment.

Shopify

Our online store is powered by Shopify.

Shopify processes certain personal information in order to provide ecommerce functionality including:

• storefront operation;

• checkout;

• order management;

• payments where applicable;

• security;

• fraud prevention;

• customer accounts and other store functionality.

Shopify may process personal information according to its own privacy practices and applicable legal obligations.

Cookies and Similar Technologies

We may use cookies and similar technologies to:

• keep the store functioning;

• maintain shopping-cart sessions;

• provide secure checkout;

• remember preferences;

• understand website performance;

• support analytics;

• support advertising where enabled and permitted.

Some cookies are essential for the operation of the Site.

Optional cookies may depend on your location, browser settings and the consent controls available on the Site.

Please review our Cookie Policy for additional information.

Third-Party Services

Our Site may use or link to third-party services.

Third parties may process personal information under their own privacy policies.

We encourage you to review the privacy policies of services you choose to interact with, particularly payment providers, delivery providers and other external services.

We are not responsible for the privacy practices of independently operated third-party websites.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• fulfilling orders;

• providing customer support;

• maintaining appropriate business and transaction records;

• complying with accounting, tax or legal requirements;

• resolving disputes;

• protecting against fraud and misuse.

Retention periods may vary depending on the type of information and applicable legal requirements.

Data Security

We take reasonable administrative, technical and organisational measures designed to protect personal information against:

• unauthorised access;

• loss;

• misuse;

• alteration;

• disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account credentials and personal devices.

Your Privacy Rights

Depending on where you live and the data protection laws that apply to you, you may have some or all of the following rights.

Right of Access

You may have the right to request information about the personal data we hold about you and receive a copy of that information.

Right to Correction

You may have the right to request correction of inaccurate or incomplete personal information.

Right to Deletion

In certain circumstances, you may have the right to request deletion of personal information.

This right may be limited where information must be retained for legal, accounting, fraud-prevention or other legitimate purposes.

Right to Restrict Processing

You may have the right to ask us to restrict certain uses of your personal information.

Right to Data Portability

Where applicable, you may have the right to receive certain personal information in a structured, commonly used and machine-readable format.

Right to Object

You may have the right to object to certain processing activities, including direct marketing.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent at any time.

Withdrawal does not affect processing that lawfully took place before consent was withdrawn.

Marketing Preferences

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our marketing communications.

Right to Complain

Depending on your location, you may have the right to lodge a complaint with the relevant data protection or privacy authority.

International Processing

Our ecommerce and service providers may operate in multiple countries.

As a result, personal information may be processed or stored outside the country where you live.

Where required by applicable law, appropriate safeguards may be used for international transfers of personal information.

Children's Privacy

The Site is not intentionally designed to collect personal information from children who are not legally permitted to purchase products or use ecommerce services independently.

If you believe personal information relating to a child has been provided to us improperly, please contact us.

Links to Other Websites

The Site may contain links to websites operated by third parties.

We are not responsible for the privacy, security or content practices of third-party websites.

Please review their applicable privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• changes to our services;

• changes to the technologies used on the Site;

• operational changes;

• legal or regulatory requirements.

The latest version will be published on this page.

Contact Us

If you have questions about this Privacy Policy, wish to exercise a privacy right, or have concerns about how your information is handled, please contact us through the Contact Us page on qovomar.online.